Share your HSBC story

First name or initialsoptional · never publishedEmailrequired · never publishedWhere in the UK?Which brand?

When did it start?Money lostoptional

What happened?dates · what you asked · what HSBC did

Please don’t include account numbers, card numbers or passwords. Don’t name individual staff; describe their role, such as “a call-centre adviser”. We never publish staff names.

Have you complained to HSBC?Did HSBC pay compensation?

This is a true account of my own experience, to the best of my knowledge.requiredYou may publish an anonymised, edited version on this site.You may contact me about joining with other affected customers, e.g. a group complaint or media enquiries. I can withdraw any time.I have read the privacy notice.required

Tell us what they did.